Shipping policy

Shipping Policy

This policy explains how, when, and where we ship Funk Firm products, and what to do if something goes wrong in transit.

Dispatch

Most orders are dispatched within 1–3 business days of receipt. Larger or made-to-order items such as Vector SE, Saffire, and the FZ tonearm may take longer; the lead time is shown on the product page.

You will receive an email with tracking details once your order leaves us.

UK delivery

We ship within the UK using Royal Mail tracked services (Letter, Large Letter, Small Parcel, and Medium Parcel) and Parcelforce for heavier items. Postage is calculated automatically at checkout based on the weight and dimensions of your order.

Typical delivery times after dispatch:

  • Small items (mats, accessories, spares): 2–3 business days
  • Parcels (tonearms, isolation kits): 2–3 business days
  • Heavy items (turntables): 2–4 business days via Parcelforce

EU delivery

We ship to all EU countries via one of two routes, selected automatically depending on your destination and the items in your basket:

  1. UK direct via Royal Mail International Tracked — your order is dispatched from our UK warehouse. EU VAT and any applicable import duties are charged by the carrier on delivery. The carrier will contact you to arrange payment before completing delivery.
  2. European fulfilment hub — selected products are dispatched from our European partner inside the EU, with domestic EU shipping and no border charges. The route is chosen for you at checkout; the price you see is what you pay.

Typical delivery time after dispatch: 5–10 business days.

International delivery (rest of world)

We ship worldwide using Royal Mail International Tracked. Rates are calculated at checkout.

International orders outside the EU may be subject to import duties, taxes, and customs handling fees charged by the destination country. These are your responsibility and are paid to the carrier or customs authority on delivery. We have no way to calculate or pre-pay these on your behalf.

Typical delivery time after dispatch: 7–21 business days, depending on destination.

Tracking

A tracking number is included in your dispatch confirmation email. You can also sign in to your account on our website to see the status of your order at any time.

Lost or damaged in transit

If your parcel has not arrived within the expected delivery window, or arrives damaged, email info@funkfirm.co.uk within 30 days of dispatch with your order number and (if applicable) photos of the damage. We will work with the carrier to investigate, and replace or refund your order in line with our Refund Policy.

Address changes

We can update your shipping address only before dispatch. Once your order has left us, the address cannot be changed.

Incorrect or incomplete addresses

You are responsible for providing a complete and accurate shipping address at checkout. If a parcel is returned to us as undeliverable because the address was incomplete, incorrect, or unattended for collection, we will contact you and either:

  • Re-send the order, with a re-shipping charge equal to the original outbound rate; or
  • Refund the product price, less the original outbound shipping cost.

We cannot refund or replace parcels that have been delivered successfully to an incorrect address provided at checkout. Please double-check your address before paying.

Contact

The Funk Firm Newhaven Business Centre, Denton Island, BN9 9BA, United Kingdom Email: info@funkfirm.co.uk

Last updated: 8 June 2026