Refund Policy

We want you to be delighted with anything you buy from The Funk Firm. If something isn't right, this policy explains how to return it and how we handle refunds, replacements, and faulty goods.

Your right to cancel a non-faulty order

Under the UK Consumer Contracts Regulations 2013, you have 14 days from the day you receive your goods to tell us you wish to cancel your order, and a further 14 days to return them.

We offer a longer window as a goodwill measure: you have 30 days from delivery to return any unused item for a full refund of the product price.

To start a return, email info@funkfirm.co.uk with your order number. We will reply with the return address and a returns reference.

Condition of returned goods

Returned items must be:

• Unused, with no signs of installation or fitment to a turntable
• In their original packaging, with all included parts and documentation
• Packed securely to avoid damage in transit

Audio components that have been installed on a turntable (mats fitted, Houdini units mounted, tonearms wired in, isolation feet positioned) cannot be resold as new and are not eligible for a non-faulty return. Faulty installed items are of course covered — see below.

Return shipping

For non-faulty returns, you are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot refund items lost in return transit.

For faulty, damaged-on-arrival, or incorrectly supplied items, we cover all return shipping costs and will either arrange a pre-paid label or reimburse your postage.

Refunds

Once we receive the returned item and confirm its condition, we will refund the product price to your original payment method within 14 days. Original outbound shipping is non-refundable on non-faulty returns. For faulty or incorrect items, we refund the full amount including original shipping.

Faulty or damaged goods

If your order arrives faulty, damaged, or is not what you ordered, email info@funkfirm.co.uk with photographs and your order number.

Under the UK Consumer Rights Act 2015, you have a 30-day short-term right to reject faulty goods for a full refund. After 30 days, faulty goods are covered by repair or replacement; if a repair or replacement is unsuccessful or not possible, you remain entitled to a refund.

If damage occurred in transit, please contact us within 30 days of delivery so we can claim against the carrier on your behalf.

Most Funk Firm products carry a manufacturer's warranty. Vector SE, Saffire, and the Akutrak phono stage are covered by a 7-year warranty. Other products carry the standard manufacturer warranty applicable to their type. Resale items (Audio Technica cartridges) are covered by Audio Technica's own warranty terms.

Your statutory rights

Nothing in this policy affects your statutory rights as a consumer under UK law.

Contact

The Funk Firm Newhaven Business Centre, Denton Island, BN9 9BA, United Kingdom Email: info@funkfirm.co.uk

Last updated: 8 June 2026