Straight answers.

UK orders usually arrive within 2–4 working days once dispatched. International delivery depends on carrier and customs — we will email tracking when your order leaves the workshop.

Yes. We ship worldwide from Newhaven, East Sussex. Duties and import taxes, if any, are the buyer's responsibility and vary by country.

Every order is hand-packed in the workshop. Upgrades travel in rigid packaging with foam or custom inserts — the same care we use when shipping review samples.

Contact us as soon as you can. If the order has not left the bench yet, we will do our best to adjust it. Once dispatched, standard returns apply.

Unused items in original packaging may be returned within 30 days of delivery. Contact us first so we can authorise the return and share the workshop address. Return shipping is the customer's cost unless the item is faulty.

Yes. Our upgrades are covered against manufacturing defects. Normal wear, misuse, or incorrect installation are not covered — but we will always help you diagnose an issue honestly.

Email us photos of the packaging and product within 48 hours of delivery. We will arrange a replacement or repair — do not discard the outer box until we confirm.

No. This is the most common mistake we see. Standard 3mm mats are not suitable for Technics turntables — they will not work correctly with those decks. If you have a Technics, check the product page or contact us before you order a mat.

Most Funk upgrades are designed for common decks and arms, but mass, mounting, and clearance matter. Check the product page for compatibility notes, or write to us with your exact model — we would rather say no than sell the wrong part.

Most listeners start with Moving Magnet: higher output, replaceable styli, works with standard phono inputs. Moving Coil rewards a compatible MC stage and careful setup. Our cartridge guide walks through the decision in plain language.

No. We build upgrades for the turntable you already own — tonearms, isolation, mats, alignment tools, and cartridges. That focus is deliberate: better physics on a known deck beats another new box.

Yes. We work with selected retailers in the UK and abroad. If you prefer to audition before you buy, ask us for a dealer near you.

Many upgrades — mats, feet, belts — are straightforward at home with basic tools. Tonearms, cartridges, and isolation systems benefit from careful setup. We provide instructions; for anything you are unsure about, contact us before you start.

Yes. We can talk you through overhang, azimuth, and tracking force for your arm. Tools like Houdini and Eeze-Lign exist to make that work repeatable — not guesswork.

We are a small workshop, not a call centre. Most messages get a reply within a couple of working days — often from Arthur directly. For urgent order issues, mention that in the subject line.